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Our highly automated software as a service manages energy retail and smart metering market interactions. We cover all processes from customer registration, through the customer journey, including edge cases. Your performance benefits from our SaaS & decades of experience.
Our market interaction SaaS platform (known as AFMS) automates key processes, data and governance across your business and central industry systems delivering compliance, operational effectiveness and competitive agility. Our SaaS enhances your customer experience.
Our software covers both electricity and gas customers for all segments, from residential (credit or prepayment) through SME businesses to the largest Industrial & Commercial sites. One dedicated SaaS instance covers all fuels, segments and any brands or white labels you establish.
Our SaaS platform delivers pre-established integration for customer systems to update your customers in English language. The API (Application Protocol Interface) provides seamless integration into wider applications, with key process and status insight via provided web interfaces.
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Automate across your business via our SaaS with complexity abstracted away from your customer applications, while we manage the required central system interactions compliantly in our software. Search, track and understand customer journeys via the provided interfaces & process viewer.
Mandatory interaction types include win/lose customer, Change of Tenancy, Single or Bulk Change of Agent, New Connections, Site Visits, Meter Agent requests, Change of Measurement Class, site energization & much more – all covered in our software in the optimal way.
We host our SaaS, industry gateways & security, so that you are infrastructure-light & focus on your customer competitiveness. Our managed service resolves industry created exceptions, minimising your operational expertise need to provide the highest levels of customer performance.
>20%
of energy customer meters operate today on our SaaS – and growing quickly
Our industry leading, optimised and scalable market interaction platform that simplifies supplier market entry and ongoing business operation. AFMS maintains market compliance, cloud-based system security and increases operational performance.
Gatekeeper will accept data, in any format, then validate and transpose for presentation to back office systems. Operating as a data hub and router, Gatekeeper provides automated integration of two way communications between back office systems, applications and external organisations.
Search for MPANs or MPRNs inside our easy to understand interface. PFV features chronological and graphical outputs alongside criteria filtering for improved flow visibility. Follow specific meter processes or highlight dataflow exceptions, all secured by our built-in ‘Gatekeeper’ validation.
DF.Web combines traditionally separated dataflow structures from electricity or gas into a single, clean, understandable interface. This merger simplifies data management and improves efficiency – removing the need to compare or swap between platforms, offering a centralised view of all dataflow activity.
Our Pro-Vista application provides core energy demand forecasting that is used extensively by new entrant Suppliers and as they grow. The application integrates industry, historical consumer, third party and meter data (obtained from our software) to produce demand forecasts & reports.
Workflow is our process management software that simplifies life-cycle requirements, removing the need to swap between platforms and documents. Track SLA creation and completion and follow progress with reminder emails and CSV reporting.
Call 01772 770 280 or enter your email address.
Our retail suite has been developed by our expert team of industry analysts, developers and testers to deliver automated, compliant software solutions. Our retail suite uses multiple levels of validation to minimise exceptions, improving data migration and third party integration.
AFMS benefits from twenty years of experience and constant investment in its technology. With our web interfaces, real-time & bulk processing and data viewing, all the tools helpful for you are inside the platform.
Our platform validates data before use, to drive out exceptions at source and ensure data integrity across your entire business. From the today’s energy market, through smart metering to faster switching and beyond – we are immersed in market change to empower your future competiveness.
Achieve industry leading operational performance and customer focus via our SaaS
“ESG have made significant improvements to our operational efficiency and ability to react to industry change.”
Our Awards
info@esgglobal.com
Email:
info@utiligroup.com
Find us:
Map / Directions
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